Aha Moment Monday My friend, Kathy, sent me a note asking if there was such a thing as “behavioural branding” saying, “I think about this every time an employee cuts in front of me when I'm walking through a store.” She continued, “Today, at the lumber yard, a new employee was whining about how her coworkers were treating her (expecting her to learn her job) instead of thanking me for being a … [Read more...]